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Online classroom: Assertive Communication

Are you unsure about expressing your opinion at work? Do you ever feel reluctant to say ‘no’ for fear you’ll hurt or disappoint someone? Maybe you have the tendency to impose your perspective on other people. This course uses scenarios and exercises that reflect everyday situations to help you become more assertive in the way you communicate.

  • Training type

    Virtual Classroom

  • Duration of training

    1 day

  • Available languages
    EN 
  • Training code

    DL1963EOC

What do you learn?

  • You are neither dominated nor domineering in your relationships with others.
  • You stand up for yourself and your needs.
  • You know how to disagree in a way that is respectable and suited to the situation.


Target group

You want to communicate more assertively. 

Required prior knowledge

No prior knowledge is required.

Overview of the programme

Self-awareness

  • What is assertive behaviour?
  • Detecting irrational thought patterns
  • Recognising assertive, compliant, manipulative and aggressive behaviour
  • Diagnosing your own behaviour

 

Developing assertiveness

  • Distinguishing facts from opinions and judgement
  • Emotions and their functions
  • Standing up for your needs
  • Learning to say and hear ‘no’
  • Exercises based on concrete, everyday situations