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Efficient communication

Efficient communication is built around an understanding of how you communicate and how your efforts are interpreted by others. In turn, you need to be open to what everyone else is trying to communicate to you. This Cevora course teaches you the power of non-verbal communication and active listening. It shows you how to recognise and handle obstacles and issues, resulting in efficient and effective communication.
 
Would you like to learn more about efficient communication? Follow up this course with an advanced course from Cevora: enrol for The power of emotional intelligence (002N/F) or Achieve more win-win situations at work (001E). 
 
Inschrijvingsvoorwaarden

Wat leer je in deze opleiding?


  • You understand what causes communication problems and actively avoid these issues;
  • You use and adapt non-verbal communication methods and body language to ensure your message is clear and on target;
  • You actively listen and paraphrase to ensure you understand exactly what others are communicating to you.  

Doelgroep

You want your communication with internal and external colleagues and customers to run smoothly, efficiently and effectively.

Vereiste voorkennis

There are no prerequisites for this course.

Programma

  • What is communication?
  • The causes of communication problems;
  • Non-verbal communication and body language;
  • Defining your own communication style;
  • Active listening and paraphrasing
  • Personal point of attention: developing a personal action plan.