background section

Design thinking: from assumptions to insights

You want to learn how to better analyse market opportunities and challenges. You want to learn how to avoid jumping to conclusions and solutions. You want to learn how to better empathise with your target group.

Geen sessies

Er zijn momenteel geen sessies voorzien. Houd deze pagina in het oog. In de komende weken of maanden voegen we de nieuwe startdatum toe.

  • Opleidingstype

    Online-klas

  • Opleidingsduur

    0.5 dag

  • Volg deze opleiding in het:
    EN, NL, FR 
  • Opleidingscode

    DL2075EOC

Wat leer je in deze opleiding?

  • You no longer immediately come up with a solution.
  • You learn to recognise the needs and requirements of your client better.
  • You can draw up a good persona that reflects your client.
  • You can put yourself in your customer's shoes.
  • You learn to look at your challenges from a broader perspective.
  • You know how to conduct a 'problem interview'.
  • You can formulate the challenges clearly.
  • You can get to the key problem of the challenge.

Doelgroep

Every professional working on solutions to facilitate/help/serve the internal or external client well.

Leermethode: Online-klas

Deze online-opleiding volg je op je computer. Je traject bestaat uit drie stappen, die elkaar aanvullen.

Stap 1
Je opleiding start op Karibu, ons online-leerplatform. Dit leermoment doorloop je op je eigen tempo, waar en wanneer je wilt.

Let op: deze stap afwerken is een vereiste om verder te gaan.

Stap 2: online-klas (3 uur)
Tijdens deze stap ontmoet je je medecursisten – gewoonlijk zes tot twaalf personen – via Zoom. Iedereen kan elkaar zien en horen. Dat maakt gesprekken, interactie en samenwerking mogelijk. Zo leer je van en met elkaar, op basis van de inzichten uit stap 1.

Stap 3
Dit leermoment vindt opnieuw plaats op Karibu. Ook deze stap doorloop je op je eigen tempo, waar en wanneer je wilt.

Programma

  • Research/discovery and interpretation: via theory, examples and practice.
  • Elaborating the customer's perspective by means of a mind map/ environment map.
  • Empathising with the customer on the basis of persona.
  • Learning to think from a customer's perspective.
  • Checking your customer perspective. Is it true?
  • Working with a real life case.
  • Working with your own case and evaluating and adjusting it together with fellow students and the trainer.

 

This course is part of our online Design thinking offering.

If you want to follow all courses, we recommend you to stick to this order. However, it is also perfectly possible to follow the courses separately or in a different order, depending on availability. However, we advise you to always start with the first course that introduces the entire process.

 

  1. Design thinking: from assumptions to insights
  2. Design thinking: from challenge to relevant ideas
  3. Design thinking: how do I learn to experiment?
  4. Design thinking: from experiment towards implementation